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ORDERING
INFORMATION
We at TMC believe that ordering quality SCSI or Fibre Channel products
should be easy and risk free. We offer a 30 day return policy on all products
except custom cables or special order items, and all of our products carry
a lifetime warranty. For your convenience, we offer a variety of payment
options:
CREDIT CARDS: We accept Visa, Mastercard,
Discover, and American Express. We do not charge a surcharge for credit
card orders.
WIRE TRANSFER: We accept payment by
wire transfer. Please contact the sales department for banking details,
and note that there is a $20 charge imposed by the bank for this option.
OPEN ACCOUNTS: Net 30 terms are available.
Please contact a sales representative for a credit application. If your
references require a signed authorization before releasing credit information,
please sign the application, and fax it to us at 415-454-5130.
MINIMUM ORDER: Our
minimum order is $25.
INTERNATIONAL ORDERS: International orders are welcome at
TMC! We will ship anywhere in the world. We typically ship via Federal
Express, but can also use your freight forwarder. Most orders are shipped
the same day, so you will receive your order typically within 3-5 business
days.
CUSTOMS, DUTIES, and TAXES: Orders
that are shipped to countries outside of the United States may be subject
to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import
taxes, customs duties and fees, which are levied once a shipment reaches
your country. Additional charges for customs clearance must be borne by
the recipient; we have no control over these charges and cannot predict
what they may be. Customs policies vary widely from country to country;
you should contact your local customs office for further information.
When customs clearance procedures are required, it can cause delays beyond
our original delivery estimates. Please contact your local customs office
for further information.
SHIPPING: All orders ship from Temecula,
CA. We ship by a variety of carriers. Our best rates are with UPS, but
we can also ship by Federal Express, DHL, TNT Worldwide, or any other
major carrier.
DROP SHIPMENTS:
We're happy to drop ship "blind" directly to your customer.
Please contact a sales representative for details.
REGULAR BUSINESS HOURS: Monday
thru Friday, 7:00am-5:00pm, Pacific Standard Time. Fax or email us 24
hours per day!
RETURNS: If you aren't satisfied with
your purchase, please contact the sales representative for a Return Material
Authorization number. Before calling, please make sure to have the sales
order or invoice number, and description of the problem. After receiving
the RMA #, please send the product to:
TMC
42148 Sarah Way
Temecula, CA 92590
Attn: RMA #_______
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